Returns & Exchanges

At Acaia, we stand by the quality of our brewing equipment and offer a 30-day return window for products in their original, unused condition. If you are not completely satisfied with your purchase, our team is here to ensure a seamless exchange or refund process.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your Acaia products in their original retail packaging, ensuring all manuals, cables, and accessories are included to qualify for a full refund.

3

Ship to Our Warehouse

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Quality Inspection and Refund

Once our technicians verify the condition of the returned hardware, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing